CRI is Nigeria's first national advanced medical paramedic company. CRI manages medical emergencies wherever and whenever they
occur within the country. It is made up of emergency medical services and medi-clinics.
A wholly owned subsidiary of UNIC, established in collaboration with MRI, South Africa, now known as Europe Assistance. CRI infrastructure includes:
- A Nigerian lead practice and medical management team, assisted by expatriate consultants.
- A team of qualified and trained medical doctors, nurses, paramedics and drivers.
- A retained list of renowned specialist consultants in the fields of pediatrics, dermatology, dentistry and optometry. We also have access to specialist consultants in other fields.
- A standards and ethics committee, made up of Nigerian medical and legal professionals of considerable experience and distinction.
- A 27 seat, 24 hour national emergency call centre and non-emergency telemedicine advise service, accessed through a short dial number 0802-199.
CRI runs the Celtel Crisis Centre, an acclaimed value added emergency response service provided by V-mobile Nigeria, and the MTN Emergency helpline, available to all their subscribers. The call centre currently handles over 2 million call a month.
- A fleet of basic and advanced life support ambulances strategically placed in major cities for speedy dispatch and access within the international “Golden Hour” of call out following an emergency.
- Six primary healthcare and 24 hour CRI emergency clinics (4 in Lagos- Ikeja (2), Surulere and VCG Lekki, Abuja and Port Harcourt). These clinics were established to enable unlimited, convenient access and consistently high service levels to clients.
- In addition to these there is a growing network of over 100 third party hospital, optical and dental providers in 24 states of the federation. CRI on behalf of UNIC health manages each of the third party, primary, secondary, tertiary and other specialist healthcare providers under provider service agreements. In order to ensure the quality of care given, all these providers have undergone a pre-registration audit to ensure that they meet the required standards of medical competence, and the requirements of the Nigerian medical and dental council. They also have the necessary malpractice and professional indemnity insurance cover.
- A photo Identity card membership system allows access by a member to any of the listed provider clinic anywhere in Nigeria, rather than restriction to one clinic, a major limitation in the service provided by HMOs.
- A conflict resolution client service team, accessible either directly through an assigned client service manager for corporate clients or through the client service line.
- A comprehensive and unrestricted NAFDAC approved drug formulary and pharmacy benefits management scheme.